Let’s discuss your projectGet in touch

Privacy Policy

  1. 1. Privacy Policy

    We respect the privacy of our clients and are committed to protecting their personal information. Our privacy policy outlines how we collect, use, and safeguard your data.


    • Information Collection: We collect information necessary to provide our services, including names, contact details, project requirements, and payment information.

    • Use of Information: Information collected is used solely for the purpose of delivering our services, improving user experience, and communicating with clients.

    • Data Security: We implement strict security measures to protect your data from unauthorized access, disclosure, or modification.

    • Third-Party Disclosure: We do not share your information with third parties except when required for service delivery or by law.

    • Data Retention: Personal data is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.

    • Client Rights: Clients have the right to access, correct, or delete their personal data at any time by contacting us.



  2. 2. Terms of Service

    Our Terms of Service govern the use of our services and outline the responsibilities of both the company and our clients.


    • Service Agreement: By engaging with our services, clients agree to these terms and conditions.

    • Project Scope: The project scope will be defined and agreed upon before commencement. Any changes to the scope may result in additional costs.

    • Payment Terms: Payments are due according to the agreed schedule. We accept payments in GBP (£), and all invoices must be settled within 30 days unless otherwise specified.

    • Intellectual Property: Upon full payment, clients will own the intellectual property rights to the deliverables. However, we reserve the right to showcase the work in our portfolio unless otherwise agreed.

    • Confidentiality: Both parties agree to maintain the confidentiality of any proprietary information shared during the project.

    • Cancellation Policy: Clients may cancel the project at any stage but will be liable for payment of any work completed up to the point of cancellation.



  3. 3. Customer Support Policy

    We strive to provide excellent customer support to ensure the success and satisfaction of our clients.


    • Support Availability: Standard support hours are from 9:00 AM to 6:00 PM (GMT+1), Monday to Friday. Emergency support is available 24/7 for Enterprise clients.

    • Response Time: We aim to respond to all support requests within 24 hours during business hours. Priority support is available for Corporate and Enterprise clients.

    • Support Channels: Clients can reach our support team via email, phone, or our support portal. For urgent issues, we recommend contacting us by phone.

    • Maintenance & Updates: Regular maintenance and updates are included in support plans. For clients without a support plan, updates and maintenance are available at standard hourly rates.

    • Issue Resolution: We prioritize resolving critical issues first, followed by minor bugs and feature requests. Clients with support plans receive prioritized service.



  4. 4. Refund Policy

    Our refund policy ensures fairness and transparency for all parties.


    • Service Satisfaction: If a client is unsatisfied with our services, they must notify us within 14 days of project completion for a potential refund.

    • Partial Refunds: Partial refunds may be issued if work has been completed but the client chooses to cancel the project. The refund amount will be based on the work completed.

    • No Refunds: Refunds are not available for services already delivered and accepted by the client. Support plans and monthly subscriptions are non-refundable.

    • Dispute Resolution: In the event of a dispute, both parties agree to first attempt to resolve the issue through negotiation. If a resolution cannot be reached, the matter may be escalated to arbitration.



  5. 5. Security Policy

    We are committed to maintaining the highest security standards to protect our clients’ data and systems.


    • Data Encryption: All sensitive data is encrypted during transmission and storage using industry-standard encryption methods.

    • Access Control: Access to client data is restricted to authorized personnel only, and all access is logged and monitored.

    • Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.

    • Incident Response: In the event of a security breach, we will notify affected clients immediately and take swift action to mitigate the impact.

    • Client Responsibilities: Clients are responsible for maintaining the security of their own systems, including the use of strong passwords and regular updates of their software.



  6. 6. Ethical Conduct Policy

    We uphold the highest ethical standards in all our business practices.


    • Transparency: We operate with transparency in our dealings, providing clear communication and honest pricing.

    • Respect: We treat all clients, partners, and employees with respect and dignity.

    • Sustainability: We strive to minimize our environmental impact by adopting sustainable practices in our operations.

    • Compliance: We comply with all relevant laws and regulations, including those related to data protection, intellectual property, and labor practices.



  7. 7. Modification of Policies

    We reserve the right to modify these policies at any time. Clients will be notified of any significant changes, and the updated policies will be posted on our website.